Ground Handling

Services Overview

Station Management and Administration

  • AFP Filing
  • Flight Operations Assistance
  • Irregularity Operations Support
  • Liaising with various port authorities
  • Load Control
  • Station Control
  • Station Representation and Supervision
  • Weather Briefing

Passenger Services

  • Airport Ticketing Sales Desk
  • Arrival and Transfer Services
  • Check-in Services
  • Dedicated Passenger Services
  • Gate Services
  • Lost and Found Services
  • Lounge Services
  • Special Passenger and VIP Services

Aircraft Servicing and Ramp Handling

  • Aircraft Loading/Unloading
  • Baggage Sorting and Transportation
  • Cabin Cleaning
  • Crew Transport
  • De/Anti-Icing
  • GPU, Push-Back
  • Unit Load Device Control
  • Toilet and Water Services

All operational parameters are measured on a daily basis and clearly defined KPIs guarantee consistent performance standards across the entire network.

Committed to making our service quality even more outstanding, we seek to work in partnership with each of our Customers, to design, develop and deliver outstanding and flexible service solutions. Along with our experience and commitment to continuous improvement, we design solutions that optimize the total cost of our Customer’s ground operations.

Always forward thinking, we have developed state-of-the-art information services and deployed leading edge technology solutions, which resulted in us becoming the very first ground handling supplier to deliver CUSS to our Airline and Airport Customers.