Meet and Assist

Think of our representatives as your personal assistant at the airport. Our representatives are true professionals with significant airline experience.

Travelers are met curbside and then escorted through all airport procedures including security, until boarding the aircraft.

Whenever airline clubs are available, travelers will be our guests in the comfort of these special facilities. All the while, you are kept up-to-the-minute on all flight activities such as gate changes, delays and other special circumstances.

Each meet and Assist includes:

  • Meet traveler at the curb
  • Escorted through security (where allowed)
  • Access to private airline clubs (where available)
  • Constant monitoring of flights
  • Seat assignments
  • Assist with upgrades
  • Re-booking arrangements
  • Pre-boarding
  • Any special requests

We can also meet you on arrival and assistant in lost luggage, assist with excess baggage needs, connection meets (where gate access is allowed), arrange airport conference rooms, and monitor special meal requests. Full production services are also available.

**We are not responsible for problems caused by daily security conditions, local airport situations along with TSA mandates at airports around the world.

Our personalized service will escort you through all airport formalities, no matter what your airline or class of travel.

Relax and refresh before your flight in one of our state-of-the-art airport lounges. Enjoy delicious snacks and a range of drinks, and catch up on last-minute emails with our complimentary Wi-Fi

Individual Services

Meet and Assist (Arrival, Departure and Transit) Meet and Assist Plus (Arrival Departure and Transfer) Meet and Assist Plus (Arrival Departure and Transfer)

  • Our Meet and Assist service offers you:
  • A warm welcome on arrival or departure gate.
  • Meet and accompany passengers through arrivals terminal
  • Fast track their clearance process through immigration and customs
  • Assist with baggage collection
  • Complimentary Porte rage
  • Accompany passengers to the boarding gate on departure or  handover to receiving party on arrival
    • Our Meet and Assist Plus service offers you:
    • A warm welcome on arrival or departure gate.
    • Meet and accompany passengers through arrivals terminal
    • Fast track their clearance process through immigration and customs
    • Accompany passengers to the Golden Class Lounge with access to WIFI, hot and cold buffet, reading material, etc.
    • Baggage collection while guests relax in our lounge.
    • Complimentary Porterage
    • Accompany passengers to the boarding gate on departure or  handover to receiving party on arrival

Family Pacakge

  • Our Meet and Assist service offers you:
    • A warm welcome on arrival or departure gate.
    • Meet and accompany passengers through arrivals terminal
    • Fast track their clearance process through immigration and customs
    • Assist with baggage collection
    • Complimentary porter age
    • Accompany passengers to the boarding gate on departure or  handover to receiving
  •  Our Meet and Assist Plus service offers you:
    • A warm welcome on arrival or departure gate.
    • Meet and accompany passengers through arrivals terminal
    • Fast track their clearance process through immigration and customs
    • Accompany passengers to the Golden Class Lounge with access to WIFI, hot and cold buffet, reading material, etc.
    • Baggage collection while guests relax in our lounge.
    • Complimentary Porterage
    • Accompany passengers to the boarding gate on departure or  handover to receiving party on arrival

Additional Services

  • Meet and Assist Express
  • VIP Handling
  • Disruption Handling

Ancillary Services

  • Floral Services
  • Limousine
    • Book a luxurious chauffeur driven limousine for your transfer to or from Jomo Kenyatta International Airport
  • Baggage Delivery / Baggage Storage
  • Mobile SIM Cards Upon request
  • Concierge Services Upon request

Annual Membership

Choose between an Individual or Corporate annual Golden Class membership to maximize on the benefits.

Fast Track Membership

Fast Track Membership is our annual membership program designed for frequent travelers, who know their way around the airport and want a quick entry and exit.

  • Dedicated premier check in counter in Terminals
  • Fast-tracked immigration formalities
  • 4 family vouchers, compliments of Golden Class service for use within a year.
  • Infinite Membership is our annual membership program designed for business travelers who enjoy a quick and efficient yet personalized service when travelling.

Infinite membership

  • Personalized meet and assist services by our Golden Class Agent on arrival or departure
  • Dedicated premier check in counter in the Terminals
  • 4 family vouchers, compliments of Golden Class service for use within a year.
  • Fast-tracked immigration formalities

Taxi and Hotels

Passengers have plenty of choices to get to and from the airport. The Airport Express links Jomo Kenyatta International Airport directly to Nairobi central business district and cabs connect the airport with most of the city. While cabs provide additional choices for passengers, there are also limousines to take passengers to their destinations directly.

Our hotels provide superb accommodations with unlimited rooms, extensive meeting and conference facilities and an extensive array of high quality restaurants and bars serving all sorts of African dishes, Western and international cuisines.